we truly believe in the quality of our products. This is why we offer to refund your money if you are not satisfied.

The "money back" guarantee comes into effect 30 days after delivery and only after at least three uses (evidenced by contact with our technical support or the sending of files).
The purchased product may be returned and then refunded, together with the original packaging, upon presentation of the original sales receipt or invoice. When returned in its original packaging, DimTronic may, at its own discretion, either replace the product or refund the purchase price; in the latter case, the amount will be refunded in accordance with the means of payment used at the time of purchase. Reimbursement will be made by bank transfer, within ten (10) working days. In addition, please note the following:

  • Software programs, memory cards and other media cannot be refunded if their packaging has been opened.
  • Products with customised configurations cannot be returned, replaced or refunded.
  • Products can be returned only in the country where they were purchased.
  • DimTronic provides security features that help protect the product in the event of theft or loss. If these functions have been activated and cannot be disabled by the person in possession of the instrument, DimTronic may refuse to issue a refund.